Student Handbook

This Student Handbook is your essential resource, designed to guide you through your learning journey with confidence.

Inside, you will find:

• How we operate and what to expect from your training experience.
• The enrolment process and requirements.
• The range of courses and the assessment process.
• How to apply for Recognition of Prior Learning (RPL) and Credit Transfers.
• The process for handling complaints and appeals.
• Policies on student safety, fairness, and inclusion.
• Support services available to assist you throughout your studies.

Our Commitment to You

– Access & Equity – Everyone has the right to quality education.
– Anti-Discrimination – We foster a safe, respectful learning space for all.
– Equal Opportunity – Training and career growth without bias.
– Diversity & Inclusion – We celebrate and support all backgrounds.

As a Registered Training Organisation (RTO No. 46327), The Elite Edge Training Academy adheres to national education and compliance standards, ensuring the highest quality training.

We are committed to delivering practical, industry-focused education that prepares both new and experienced professionals for real-world success in real estate.

Enrolment Procedure

Enrolling is quick and straightforward. Students can register directly through our website, where our system seamlessly connects them to our Student Management System (SMS) and Learning Management System (LMS).

The Enrolment Process:

• Complete the online registration through our website.
• Undertake a Language, Literacy, Numeracy, and Digital (LLND) assessment to determine any support needs.
• Our team reviews your assessment results and provides tailored assistance if required.
• Once confirmed, you will receive access to the LMS to begin your studies.

For full details, please refer to our Enrolment Policy and Procedure.

RPL and Credit Transfer Policy

We recognise the value of previous learning and experience. The Elite Edge Training Academy offers Recognition of Prior Learning (RPL) to ensure all students receive credit for relevant skills and knowledge in accordance with Training Package and VET Accredited Course requirements.

Additionally, our Credit Transfer process allows students to apply credits for nationally recognised qualifications previously attained.

For full details, please refer to our RPL and Credit Transfer Policy and Procedure.

Fees and Refunds Policy

At Elite Edge Training Academy, we ensure transparent and fair fee policies to support all students.

• Fee Administration – Course fees must be paid as per the agreed schedule.
• Flexible payment plans are available.
• Refund Policy – Refunds are processed according to our Refund Procedure, considering course commencement, student withdrawal, and special circumstances.
• Procedure – Refund requests must be submitted in writing and will be assessed in line with our policy.

For full details, please refer to our Fee Administration & Refund Policy and Procedure.

We Value your Feedback

At Elite Edge Training Academy, we are dedicated to continuous improvement and providing the best possible learning experience. Your feedback plays a crucial role in shaping our courses, refining our training methods, and enhancing student support services.

How We Collect and Use Your Feedback

• Throughout your course, we will seek your input through surveys, informal check-ins, and discussions.
• A formal Course Feedback Survey is provided upon completion of your training.
• All responses are carefully reviewed by our Training Manager to identify areas for enhancement.
• Your insights help us improve course content, delivery methods, and overall student support.

We encourage all students to share their thoughts at any stage of their learning journey. Whether it is a suggestion for improvement, a positive experience, or concerns that need addressing, we welcome your feedback.

Your voice matters, and we are committed to making Elite Edge Training Academy a leader in real estate education by listening, adapting, and continuously improving.

Complaints and Appeals

At Elite Edge Training Academy, we are committed to fostering a learning environment built on fairness, transparency, and respect. We recognise that students may sometimes have concerns or require a review of decisions, and we provide a structured process to ensure all matters are addressed appropriately.

Complaints

A complaint may be raised regarding any aspect of our services, including concerns about:

• The quality of training and assessment
• The conduct of staff, trainers, or assessors
• Interactions with other students
• Administrative or operational matters

Appeals

An appeal may be lodged when a student wishes to request a review of a decision, including but not limited to:

• Assessment outcomes
• Course progression decisions
• Disciplinary actions

We encourage students to first seek informal resolution by discussing concerns with the relevant party. However, if an issue remains unresolved or requires further action, a formal process is available.

All complaints and appeals are managed impartially, confidentially, and fairly, ensuring every student has access to a clear and structured process. Support is available throughout, and no student will face discrimination or disadvantage for lodging a complaint or appeal.

Certificate Issuance Policy

We ensure timely and compliant issuance of all certifications.

• Eligibility – Certificates and Statements of Attainment are issued upon successful course completion and submission of all required documentation.
• Timeframe – Certificates are issued within 30 days of completion, provided all fees are paid and records are up to date.
• Re-Issuance – Lost or damaged certificates can be replaced upon request and payment of a reprint fee.

For any certificate-related inquiries, please contact our administration team.

Privacy Policy

At Elite Edge Training Academy, we take your privacy seriously and are committed to protecting your personal information. We strictly adhere to the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), ensuring that all personal and sensitive data is collected, stored, and managed securely and confidentially.

How We Protect Your Information

• We only collect personal information necessary for enrolment, training, and compliance with regulatory requirements.
• Your data is stored securely, and we implement strict measures to prevent unauthorised access, loss, or misuse.
• Personal information is only shared when legally required or with your consent.
• We ensure transparency in how we collect, use, and protect your information.

Accessing and Updating Your Information

Students have the right to access their personal records and request corrections if any information is inaccurate or outdated. Requests can be made in writing to our administration team.

For full details on how we manage your privacy, including how you can access your records or lodge a privacy-related concern, please refer to our Privacy Policy.

Access, Equity & Inclusion

We are committed to fairness, inclusion, and equal opportunity for all students. Our learning environment ensures everyone has access to quality education and training.

As an Equal Employment Opportunity (EEO) employer, we comply with the Anti-Discrimination Act 1991 (QLD) and maintain a zero-tolerance policy for discrimination, harassment, or unfair treatment.

If you experience discrimination or unfair treatment, you are encouraged to submit a formal complaint to the Chief Executive Officer for confidential resolution.

For full details, refer to our Access, Equity & Inclusion Policy and Procedures.

Disclaimer

Elite Edge Training Academy is committed to providing students with accurate and up-to-date information. However, we reserve the right to update, amend, or modify this Student Handbook at any time without prior notice to ensure compliance with industry regulations, legislative changes, and best practices in education and training.

While every effort is made to maintain accuracy, we cannot guarantee that printed, distributed, or online versions remain current after publication. Students are encouraged to refer to the latest version of this handbook to stay informed about policies, procedures, and any updates that may affect their learning experience.

For the most up-to-date information, please contact:
📧 admin@eetraining.edu.au
📞 07 3180 8588